International Data Corporation predicted earlier this year that smartphone growth hit 1.5 billion units in 2016 alone.
Now more than ever, businesses need to kick-start mobile initiatives. Beyond just handing out smartphones to staff, companies in all sectors must ensure their workers have the right devices, access to reliable and fast wireless networks and appropriate technical support.
To ensure businesses getting started with mobile initiatives get off on the right foot, we've put together a comprehensive guide that covers the important areas.
Smartphones and tablets for the workforce
It's not enough to just distribute smartphones to staff and hope for the best – businesses must ensure workers have the right devices. This means smartphones that can access the latest 3G and 4G networks (for speed and reliability), large, clear displays for readability, high capacity batteries and the ability to access apps and services the business uses.
Tablets are another device that's worth considering. Essentially larger smartphones, tablets can be put to use out on the road, making navigation, responding to emails and chats, and using company apps easier. Network-connected versions of tablets can also access 3G and 4G networks in the same manner as smartphones.
Ensure your workers can access services on the road
The aforementioned smart devices are next to useless without a supporting wireless network in place. This means a 3G or 4G network that staff can use to access internet services – as a result, it will often form the backbone of a mobility initiative. Staff can place orders from their car, check stock levels while they're at lunch and book in appointments with customers straight after a meeting.
What's more, if staff are travelling, they can continue working from their hotel room or even from an airport. This leads into the next required mobility technology.
Cloud-based software and storage
In a hypothetical example, imagine the following: A staff member travels halfway across the country to attend a conference where they're presenting. When they arrive at their hotel, they realise the file they intended to bring alone is corrupted, and the business has closed for the day in the other city.
With cloud-based storage, the staff member can simply open their laptop or smartphone, log into the company storage system and download the necessary presentation files. Problem solved.
Cloud-based software works in much the same way. Staff simply log into an application from any desktop or laptop, and they're able to resume working.
Put an expert support team in place
Lastly, there's the need for a support team. A mobile undertaking is often a significant change of pace for a business, requiring training for staff, device procurement and discussions as to the most appropriate services to use. The experience and resources of a professional provider can, as such, prove extremely useful.
Primarily, a provider should be on hand to deliver support, with staff able to phone in for help whenever it's required. These providers should also be able to resolve issues without needing to send out support personnel, remoting into desktops and laptops.
Get in touch with NetCraft
Speaking of expert teams, mobility will always be easier to implement and manage with the services of a provider like NetCraft. We're able to handle wireless implementation, device management and monitoring, and technical support issues.
Get in touch with us today if you'd like to learn more about the services we can offer. Mobile is certainly a trend that businesses now need to consider, especially in order to stay competitive.