The Helpdesks’ Helpdesk – Focus your internal IT resources on business value

The continuing issue faced by chief executives around the world is how to move the core IT function towards value creating activities. Scarce IT resources, increased technical complexity, evolving technology and unrelenting business growth normally mean that IT departments are generally spread too thin. Netcraft recognises this and provides opportunities and solutions to our clients to address these issues.

We have developed a support solution to allow you to shift your core IT capability to value creating activities such as Business Intelligence whilst still offering high levels of user support and systems availability.

Our solution focuses on becoming the helpdesks’ helpdesk. By keeping a smaller internal level 1 helpdesk, you can continue to offer highly responsive support that your internal clients demand.

By limiting it to level 1 support, you can then focus on your core team without hiring level 2 engineers which are generally underutilised.

Beyond this, this is where we step in. With our support product, we can provide a wide range of seasoned and skilled staff along with providing our expertise at a fixed cost. We are able to shape our support structure across your assets so that you get the best match of cost and service.

Netcraft offers the following service levels custom tailored to your IT assets:

Services Description
Break Fix
Bronze Peace of mind in knowing that your network is being watched by the industry’s best
Silver Ensure that your systems are secure and performing the way they were designed to
Gold Focus on your business and let us worry about your systems
Platinum Complete advanced support for your critical business systems