Businesses across Australia can access a range of technologies to improve workforce engagement and provide better services to customers.
Some of the most important IT developments in recent years have focused on communication, proving its importance not only to people, but also to businesses as well.
Unified communications continue to build on the benefits of networking in the modern era, creating a more cohesive workforce that can now collaborate with each other over long distances with ease.
Employees, customers and clients rely on effective communication networks to respond to requests and issues effectively.
The ways a unified communications network can benefit a business have been detailed below, but first, here's an introductory guide for those new to the technology.
What is unified communications?
According to technology research expert Gartner, unified communications products are those that bring together a range of different communications channels.
These solutions integrate everything from instant messaging services to video conferencing, ensuring staff have a number of technologies at their fingertips when they need to get in touch with their colleagues.
A report from IDG Enterprise found that more than half (55 per cent) of organisations are already making the most of these solutions, with a further 61 per cent looking to upgrade in the coming years.
How can it benefit employees?
Businesses depend on effective communication methods to ensure staff have the resources they require. Research from theEMPLOYEEapp discovered that the frequency with which employees receive messages directly impacts job satisfaction. More than two-thirds (68 per cent) believe this to be the case
If they aren't getting the information they need on time, it can compromise morale and affect their ability to complete work.
This is where the instant messaging (IM) component of unified communications is most advantageous. Rather than having to send an email or search for phone contact details in an urgent situation, employees can simply send quick messages to each other. The IM means that no one is left wondering if their messages were received, essential when a problem has to be solved immediately.
What does unified communications mean for productivity?
IT networking needs to be centred around creating benefits for the entire business, and unified communications is the perfect solution to providing company-wide improvements.
Maintaining productivity has always been a challenge for organisations, and recent research from Microsoft discovered that small businesses, in Australia especially, aren't performing to their full potential.
The firm found that small-business owners concede up to 5 hours a week in lost productivity. While this sounds minor, it quickly adds up, totaling 35 lost days per year.
One of the key reasons sustaining productivity became a challenge for these people was because they were unable to communicate or work on the go when they needed to.
How can it help businesses in multiple locations?
Uniting a business has never been easier. With advances in communications technologies, multiple offices can now easily stay in contact.
While this has been the case for a while thanks to email, unified communications brings more diverse channels to day-to-day interactions. The aforementioned instant messaging services included in these solutions allow staff to reach each other in a quick and efficient manner, regardless of whether they're based in the same city, state or even country.
On top of this, employees can now communicate face-to-face without being located in the same office. Video conferencing brings the personality back into communication between employees, making it perfect for training sessions, weekly catch-ups or important client meetings.
These benefits also impact employees who are on the go, making it easier for them to stay in touch with head offices or other places where their employers are based.
To discover how unified communications services can benefit your business, contact the team at NetCraft today.