Voice over IP (VoIP) is quickly becoming a standard technology for business communications. As opposed to managing a separate infrastructure for voice calls, you can use your local area network (LAN) to send and receive phone calls.
Rolling out any technology incurs costs, and VoIP is no different. Instead of turning away from the technology in the face of expenses, it’s optimal for companies to analyse those costs.
Moving onto one network
Once you migrate your voice communications to your LAN, you provide workers with a level of flexibility they never had before. Workers can call mobile and landline phones from their computers or in-house analogue phones connected to computers by an adapter. As more resources are at employees’ disposal, they can more easily respond to demands.
However, there’s a possibility that your LAN may not be able to sustainably support voice communications, compelling you to apply upgrades.
According to a white paper from Nemertes Research, the cost of upgrading a business’s LAN decreases as the number of end-users increases. For instance, upgrading a LAN that supports between 501 and 5,000 people was estimated to cost $280 per person. However, The cost per unit rises to $553 when an organisation is deploying a VoIP system that supports less than 500 personnel.
Resolving network expenses
Why the need to upgrade the network? Voice data takes up bandwidth, and the frequency with which your employees use phones will only amplify this issue. It doesn’t help to have voice packets dropping out when the transmission queue becomes overloaded.
There is a way to address this problem. Network virtualisation allows administrators to create logical versions of the physical infrastructure. Therefore, you could split a portion of your network’s available bandwidth and assign that resource to handing voice traffic. Thus all of your voice packets are separated from your other data.
Shop for the right vendor
In another white paper, Nemertes Research advised readers to spend the right amount of time assessing and selecting the appropriate VoIP vendors. Some will handle all implementation and management obligations, thereby reducing the resources your company has to allocate to setting up the phones, configuring the software and so forth.
Overall, moving to VoIP is the first step in establishing a unified communications system through which employees can video chat, text and call each other from anywhere in the world. Making the initial investment will pay off in the long run.